Case Study: Oregon 211info H1N1 Hotline
This week we had the pleasure of presenting our case study with Oregon 211_info_ – how 211_info_ and the Oregon Department of Health quickly and efficiently created a call center in response to the H1N1 influenza epidemic, creating a model for other quick-response, temporary hotlines.
In the fall of 2009, 211info and the Oregon Department of Human Services, working with BetterWorld Telecom, created a comprehensive hotline with a supervisor, a staff of 20 temporary information and referral agents, continually updated information, partners in nurse triage and clinic support offices, and administrative help from 211info....
