Unified Communications as a Service: What It Is and How It Works

In today’s world, we are constantly communicating with each other and there are many different forms for these communications. We make phone calls and send emails and text messages like we have for many years. But we also communicate online via voice over IV (VoIP) conference calls and meetings, social media, chat and messaging services, collaboration tools, file sharing, and so much more.

These various forms of communication require many different software platforms and applications so we can communicate with each other, whether we are across the street or across the globe from each other. Plus, people work on various devices and in various locations. The increasingly remote workforce, global travel, and the growing number of freelancers and contract workers use a range of devices, from laptops to tablets to BYOD. Not only that, but communications affect nearly every aspect of work, making it critical that it be as efficient as possible.